Frequently Asked Questions

What is the campsite doing in terms of hygiene to fight against Covid-19?

The health of our teams and our customers is a priority. The campsite will do everything possible to protect you. Our customers know how important cleanliness is to us. We are certain that we can do even more, which is why as soon as activities resume, procedures will be put in place, first within the team of receptionists, with regular disinfection of the reception counter, door handles and credit card devices, with a vaporizer (we will limit the use of wipes for eco-responsible purposes). Our animators will also be more vigilant with regular disinfection of entertainment equipment, but also, the disinfection of the children's club will be done more often and regular hand washing will be offered to your children. Within our maintenance team, the wearing of gloves will be compulsory, regular disinfection of sanitary facilities, common areas and accommodation with a product certified effective against coronavirus will be carried out in addition to the usual cleanings. But you can also be an actor in this fight by washing your hands regularly, soap dispensers provided for this purpose are already at your disposal in the toilets.

How far is the campsite from shops and supermarkets?

We are located 6 km from the town center of Sarras and 8 km from the town center of St Vallier. Each offers several supermarket brands such as Intermarché, Casino, Aldi and Netto. Otherwise, our best advice is to go to one of the Ardèche markets and enjoy the smells and flavors of our region to please your taste buds!

Is the swimming pool heated? What are the opening hours?

Yes, the pool is heated and covered at night. It is generally 27 degrees, unless the nights are too cool (it can be 24 degrees in the morning, at the very beginning or end of the season, but it rises quickly in temperature during the day). It is open from the beginning of the season to the end of September. It is open from 10 a.m. to 8 p.m. She is not supervised. We remind you that your children are always under your responsibility, at all times and in all seasons.

Do men have to wear swimming trunks at the pool?

No, it is not compulsory, shorts and bermudas are tolerated however, we ask that it be different from that taken for the beach in order to guarantee the hygiene of our swimming pool.

Can we buy fresh bread at the campsite in the morning?

Yes, by reservation the day before, you can pick up your bread every morning at the bar from 8:30 a.m.

Is there WiFi throughout the campsite?

Yes, there is wifi throughout the campsite, accessible from any location. It is payable on pitches and rentals and free at reception.

Can I choose my pitch number?

Yes, we will do our best to satisfy your requests (shade, calm, types of trees, etc.). However, we are lucky to have a lot of regulars and therefore sometimes your dates of stay overlap and we are not always able to offer you the desired location, because it is already taken. Our policy is simple, to avoid any conflict, it is the first who has reserved who has priority… Do not hesitate to offer us 3 pitch numbers to best satisfy your wishes.

Can I arrive at any time of the day or night?

Yes, it is up to us to adapt to your pace and your obligations. So, if you plan to arrive outside reception opening hours (9am/12pm – 2.30pm/7.30pm), give us a call at 04.75.34.56.23 so that we can organize ourselves together. And if you really forgot to let us know, we'll think about it for you!

Are sheets provided in the rentals?

No, sheets are never provided in our rentals, because we know that you prefer your own to feel at home. The beds are 140cm or 160cm depending on the model you have chosen. The single beds are 80cm. If you want to lighten the car, you can rent cotton sheets for your stay.

Are pillows and duvets provided in the rentals?

Yes, pillows are provided. They are available in your accommodation. This does not prevent you from taking your own, if you want to have all your usual comforts of home.

Do we have to bring our towels?

Yes, we kindly ask you to bring your towels and beach towels. Please note that a launderette is available on site if you wish to wash and dry them during your stay. You can also decide to rent towels on site to unclutter your suitcases!

Are the rentals air-conditioned?

No, none of the rentals are air-conditioned. We are slightly in altitude (290m) and this is enough to cool off in the evening and to sleep well at night even if the day has been hot.

Do we have to bring our kitchen utensils?

No, the residences are fully equipped with all kitchen necessities. We recommend that you only take special utensils with you (toaster, kettle) that are essential for your comfort.

Can we park a vehicle on our pitch? What if we have a second car or a trailer?

Yes, each stay includes parking for one vehicle on the pitch. It is possible to come with a second car. This will be invoiced and can be parked on your site if it allows it.

Can we do bbq on site?

Yes and no. No, because charcoal barbecues are strictly prohibited throughout our department by prefectural decree. And yes, because gas barbecues are tolerated, and especially yes, because there are 3 spots in the campsite equipped with collective charcoal barbecues.

Who does the end-of-stay cleaning in my accommodation?

End of stay cleaning is your responsibility. And this year, all the more, we ask you to carry out your disinfection yourself, out of respect for the health of our cleaning staff. However, if you want to enjoy the holidays to the end and not have to take care of it, you can take out a cleaning fee. Our team will take care of it for you.

Are dogs accepted?

Yes, dogs are accepted in the campsite, at the rate of 3 euros per night. We ask that you keep them on a leash and pick them up when they have done their business. It is forbidden to leave an animal alone on a site, tied or locked in a car or in accommodation. You will have to present their vaccination card when you arrive. Only category 1 and 2 dogs are prohibited.

When do I have to pay my deposit?

A 25% deposit is required when booking, payable immediately to confirm the reservation. We can also give you an option for a few days, the time to let you think about it to validate your choice definitively.

When do I have to pay the balance of my reservation?

As we specify on your reservation confirmation (document which guarantees your reservation following payment of the deposit), the balance is to be paid 30 days before your arrival. You can pay it by credit card, holiday vouchers, connect holiday vouchers or cheque.

Can we pay with holiday vouchers?

Yes, you can pay your deposit and/or your balance with holiday vouchers. All you have to do is send them to us, completed in your name, to the postal address of the campsite.

Can I pay with connected holiday vouchers?

Yes, you can pay directly by connected holiday vouchers your deposit or your balance of stay, when you book online. Otherwise, we remain available at 04.75.34.56.23 to assist you in your payment process.

Can I pay for my stay with Bons Vacances?

No, we do not take payments with holiday vouchers. However, we can fill them in and stamp them for you to be reimbursed by the issuing organization.

Is the campsite Vacaf approved?

No, on the other hand, we fill in your holiday vouchers to be able to reimburse you.

What are the conditions for canceling a stay?

Refer to our general conditions of sale (CGV) accessible on our site on the first page.

What are the payment options available ?

Bank cards (except American Express), checks, holiday vouchers, cash. CAF “Bons Vacances” are not accepted as a means of payment.

Are there televisions in the rentals?

We have chosen not to equip the rentals with TV. There are board games in each rental and others at your disposal at the reception. If you want to bring your own, you will have to think about bringing an indoor antenna. Be careful, as the campsite is well treed, reception of the channels is sometimes tricky.

What is the maximum size accepted for caravans and motorhomes?

6.5 meters maximum. Double axle caravans are not accepted on the campsite.

Are water and electricity included?

Yes. NB: you will need to remember to bring a European plug as well as an extension cord (about 15-20 m) large enough to connect to the electrical terminal which is collective.

Is there a possibility to drain waste water on the pitch?

No. The individual sewer will eventually allow you to empty the dishwater, but not the waste water. Two solutions: if you have a removable tray for chemical toilets, you can empty it in the sanitary facilities, otherwise the town of Ardoix has an area.

What are our general conditions of sale

What are our actions for the environment?

What does Campez Couvert Cancellation Insurance cover include?